FAQ's
Shipping & Returns
Common questions about shipping, returns, and exchanges
Where does TennisEZ ship to?
We ship to anywhere within the United Sates.
What's the average shipping timeline?
Your order will be shipped within 2 business days after it's placed. You will receive email with the tracking information after the label has been created. Please refer to the carrier for the estimated arrival time.
Can I update my delivery address?
You can contact us at admin@tennisez.com to request an address change if your order is not shipped yet.
Can I return my product?
You can request a return by contacting us at admin@tennizez.com with your order number within 30 days of receiving your order. You are responsible for shipping it back. Once we receive the return, we will issue you a full refund. Check our refund policy for more information.
Can I exchange my product?
You can request an exchange by contacting us at admin@tennizez.com with your order number and your problem within 30 days of receiving your order. You are responsible for shipping it back. Once we receive the old unit, we will ship you a new one.
Orders
Questions about order status and more
How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking link to monitor your package’s journey.
How do I contact customer support?
You can reach us via email at admin@tennisez.com
How do I know if my order went through?
Once your order is placed, you’ll receive a confirmation email with your order details. If you don’t receive it, check your spam folder or contact us at admin@tennisez.com with your order number.
Products
Below are some common questions about our products
What is TennisEZ?
The TennisEZ is an innovative tennis ball picker designed to save you time and energy on the court. Its ergonomic design and simple mechanism allows players and coaches to collect multiple tennis balls effortlessly and quickly.
How does the TennisEZ mechanism work?
TennisEZ uses a patented design that grabs the tennis ball when you press down on it. The design ensures that:
- The ball stays securely.
- You can continue collecting balls without needing to bend over.
It’s perfect for long practice sessions or coaching environments.
Who is TennisEZ for?
- Tennis players (recreational or professional).
- Coaches conducting lessons or drills.
- Parents supporting kids in practice.
- Clubs and academies looking to improve training efficiency.
Isn’t this product just a tube? Can’t I just pick up balls using my techniques?
While it might look like a simple tube, TennisEZ is designed for efficiency.
- It can hold 15+ more tennis balls compared to manually picking them up or using tubes
- You can collect balls faster without bending down repeatedly, saving you both time and strain on your back
- For coaches, TennisEZ streamlines ball collection during lessons, so you can focus more on coaching rather than gathering balls
Can’t I just bend over or use my racket to pick up balls?
Of course, but TennisEZ is not just about picking up balls — it’s about making tennis practice efficient, pain-free, and enjoyable.
- Reduce back and knee strain
- Pick up balls quicker, especially during drills or lessons
- For repetitive ball collection, TennisEZ makes a noticeable difference in comfort and time